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FAQ
Got questions? We've got answers! Check out some of the most commonly asked questions below. If you can't find what you're looking for, feel free to reach out to StickerooClub@gmail.com
Frequently asked questions
General
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- 03Once you make a purchase (one time or subscription), the pouch will be mailed the first week of the following month. Example: Ordering on January 10th would be for the February Sticker Pouch and it will arrive at the beginning of February. For Stickeroo Birthday Pouches, they mail 7-10 days before the recipients birthday.
- 04Your card will be charged on approximately the same day each month. Example: If you subscribe on April 24, your card will be charged that day. Your next charge will occur on or around May 24. The mailers for these purchases will ship during the first week of May and the first week of June, respectively.
- 05Yes! You can cancel your subscription at any time through your account. If you don’t already have an account, you can create one using the same email address you used to make your purchase, and manage your subscription there. If you run into any issues, you’re always welcome to email StickerooClub@gmail.com ()from the email address used for your purchase, and we’ll be happy to help cancel it for you.
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- 09Birthday Stickeroo Pouches include a handwritten card with your custom message, so the recipient will know who the gift is from as long as a from/love line is included in the message. Non-Birthday Stickeroo Pouches include an optional from field to be filled out when adding the item to your cart. This will be written on a note and placed in the envelope. Examples: "Love mom", "From Aunt J". Want to show them who it's from? Print out a certificate to present to the recipient here(https://www.stickerooclub.com/about-7)
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